I recently put a job on peopleperhour as an hourly rate quite a decent hourly rate as I had no luck with a previous developer I sought to get a more experienced professional. After some hours of frustration on my part the problem was not resolved I subsequently raised a refund request.
Requesting a refund from Peopleperhour
The developer disputed the request and it went to a review with PPH , the developer had sneakly recorded our sessions which I thought worked in my favour as much of the time the developer spent Googling solutions for the problem in which my screen was still.
But if you check their terms and conditions the hourlie jobs are excluded from many of the safegaurds ie. poor quality of work or time deadlines so the buyer has no protection, basically your gambling your money away as the seller can claim they have done work and PPH do not consider the technical aspects of a project.
Section 7 of their Terms & Conditions
c) for Disputes concerning the quality of the work delivered: PPH will consider whether the Seller has met general quality standards as defined in Section 3.3. Assessments on quality i) down to perceived taste, or ii) requiring specialist technical or subject matter expertise, will not form part of the resolution decision;
So how do they then assess it? I’ve emailed them to ask.
No protection for Buyers
A developer can simply be sat there recording the screen clicking around edit a few variables and people per hour will consider it job done, work completed!
Thanks Peopleperhour for alerting me to this fact before putting my money in Escrow.
I’m a developer myself and I would never expect money for a poor job and definitely not in the case where I did not resolve the issue, but PPH and the developer in question have different values.
Getting your money back?
The only option left to get my money back is to claim a fraudulent transaction from my bank and from PayPal as the funds where taken without my consent.
Seems I’m not the only one
@DuckyBrand Hello.Please email our CS team at firstname.lastname@example.org.Also include the link to the profile page of the user and the reason
— PeoplePerHour.com (@PeoplePerHour) December 23, 2013
Yet to hear a response from Peopleperhour.
Here’s my request to support
I posted a job on here and worked with two sellers, as you can see one of the sellers accepted my refund request because they where not able to help me with my issue.
Please can you justify why you think I should pay £80 when I have not received anything for my money.
Thank you for your message.
We are sorry for the inconvenience.
We found that your seller has raised dispute for the refund request, please rest assured our disputes team will soon check the workstream and resolve the issue. We suggest you to update the details of the issue on your workstream, so that our disputes team can know about the issue clearly.
Please let me know if I can help you with anything else.
PPH Customer Support
They decided in the sellers favour in the end, I’m now trying to claim under PayPal’s buyer protection, and then a final option is to claim from the credit card company, once I opened my PayPal dispute PPH immediately cancelled my account.
PPH final response was this:
From the WorkStream we can see that the job was agreed on an hourly rate basis. As defined in the PPH terms and conditions, for hourly rate jobs (unlike for fixed price jobs) the Seller is agreed to be paid for the time spent, not for deliverables produced. From the activity in the WorkStream there is sufficient evidence that time was spent on this job and that the number of hours invoiced is credible. As such, the seller will be allocated the sum in escrow.
Finally I got all my money back through PayPal’s buyer protection thanks PayPal!
So I guess from my part it wasn’t clear that there is no protection the person the other end could have no developer experience yet they will be paid anyways and be paid in full.
Developers, Freelancers and Employers looking to hire freelance designers you should post jobs as a fixed priced job so you at least get some protection as their terms and conditions.
Had your own PPH nightmare get in touch?